These Terms and Conditions apply to your use of vanvakarnee.com and any purchase you make through the website.
By browsing the website, creating an account if that feature is available, or placing an order, you agree to these Terms and Conditions.
If you do not agree, please do not use the website or place an order.
In these Terms and Conditions:
Van Vakarnee is operated by Technical Promotions Australia, ABN 19 701 360 761.
The Site sells wall art, including made-to-order photographic prints and canvas products. The Site may also sell other artwork, gift, art supply, camera supply, or related products from time to time.
We may update these Terms and Conditions from time to time.
The version published on the Site at the time you use the Site or place an order is the version that applies to that use or order.
Your use of the Site is also subject to our Privacy Policy.
Please review the Privacy Policy on the Site to understand how we collect, use, store, and disclose personal information.
We aim to describe and display products as accurately as reasonably possible.
However:
You should read the product description carefully before ordering, including the selected size, format, finish, and whether a frame is included.
Product availability can change at any time.
We may withdraw, vary, or discontinue products, sizes, finishes, collections, or options without notice, subject to any order already accepted by us and any rights you have under Australian Consumer Law.
All prices are shown in Australian dollars unless stated otherwise.
Prices may change at any time before you place an order.
Where GST applies, prices will be displayed in accordance with Australian law.
We try to ensure pricing and product information is accurate. However, errors may occur.
If there is an obvious pricing, product, or listing error, we may contact you to correct the issue, cancel the affected order, or refund any amount paid for the affected item, where permitted by law.
When you place an order, you are making an offer to purchase the selected product or products subject to these Terms and Conditions.
An order is accepted when we send an order confirmation or otherwise confirm acceptance, including by processing or dispatching the order.
We may decline or cancel an order where reasonably necessary, including where:
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.
You are responsible for checking your order details before submitting your order.
This includes:
If you provide an incorrect shipping address and the item is delivered to that address, returned to sender, or needs to be resent, you may be responsible for any additional shipping or redelivery costs, unless the issue was caused by us or the law requires otherwise.
Many Van Vakarnee products are made to order.
This includes items produced to the size, format, finish, or product option you select at checkout.
Because made-to-order products are produced specifically for your order, we do not accept change of mind returns, exchanges, or refunds for those products unless we choose to offer one at our discretion.
This does not limit your rights under Australian Consumer Law.
Available payment methods will be shown at checkout.
By placing an order, you authorise us and our payment providers to charge the total amount payable for your order.
Payments are processed by third-party payment providers.
We do not store full payment card details on our servers.
Any dispatch, production, or delivery timeframe shown on the Site is an estimate only.
Production and delivery times may vary due to order volume, product type, delivery location, carrier delays, peak periods, supply issues, weather events, public holidays, or other circumstances outside our reasonable control.
We ship to locations shown at checkout.
If a delivery location is not supported, the checkout may not allow the order to be completed.
Where tracking is available, tracking details will usually be provided after dispatch.
Tracking updates are controlled by the carrier and may take time to appear.
You are responsible for providing a complete and accurate delivery address.
We are not responsible for delivery issues caused by incorrect or incomplete address details supplied by you, unless the issue was caused by us or the law requires otherwise.
If you request authority to leave, safe drop, or delivery without signature, you accept the risks associated with that request, including theft, weather exposure, or damage after delivery, unless the law provides otherwise.
Title in the products passes to you once full payment has been received.
Risk in the products passes to you when the products are delivered to the address nominated in your order, unless the law provides otherwise.
Our Returns Policy forms part of these Terms and Conditions.
Please read the Returns Policy before placing an order.
We do not accept change of mind returns, exchanges, or refunds for made-to-order products.
This includes where:
If your item arrives faulty, damaged, materially different from its description, or not as ordered, you may be entitled to a remedy under Australian Consumer Law.
Depending on the issue, the remedy may include a repair, replacement, refund, or another remedy required by law.
Remedy requests should be submitted through the Contact Us form on the Site, in line with our Returns Policy.
We may ask for supporting evidence, including photos or video, to assess the issue fairly.
We may also ask for the item to be returned for inspection where reasonably necessary.
Nothing in these Terms and Conditions or our Returns Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under Australian Consumer Law that cannot be excluded, restricted, or modified.
If we offer discount codes, sales, or promotions:
If we offer gift cards, additional gift card terms may apply and will be provided at the time of purchase or use.
All content on the Site, including artwork, photographs, images, text, graphics, logos, product images, layout, and design elements, is owned or licensed by us and is protected by intellectual property laws.
When you buy a physical print, canvas, or other product, you are buying the physical item only.
You do not receive ownership of copyright or other intellectual property rights in the artwork, photograph, image, design, or Site content.
Unless we give prior written permission, you must not:
If you submit reviews, comments, photos, testimonials, or other content to the Site or to us, you must ensure your content is accurate, lawful, and not misleading, offensive, defamatory, or infringing.
You grant us a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for Site, marketing, and promotional purposes, unless prohibited by law.
We may moderate, remove, or decline to publish user content where we reasonably consider it inappropriate, misleading, unlawful, irrelevant, or inconsistent with our Site standards.
You must not:
We may restrict, suspend, or block access to the Site where we reasonably believe there has been misuse.
The Site may include links to third-party websites or use third-party services, including payment, shipping, analytics, embedded content, or platform services.
We are not responsible for the content, security, availability, or privacy practices of third-party websites or services.
Your use of third-party websites or services may be subject to their own terms and policies.
Where Australian Consumer Law applies, we provide the guarantees, rights, and remedies required by law.
Nothing in these Terms limits liability where it cannot lawfully be limited.
To the extent permitted by law, we are not liable for indirect loss, loss of profit, loss of opportunity, loss of business, or consequential loss arising from your use of the Site or purchase of products.
This clause does not limit any right or remedy you have under Australian Consumer Law.
We are not responsible for delay or failure to perform an obligation where the delay or failure is caused by events outside our reasonable control.
This may include carrier delays, supply interruptions, production delays, natural disasters, extreme weather, cyber incidents, platform outages, power outages, industrial action, government action, or other events beyond our reasonable control.
Where an event outside our control affects an order, we will take reasonable steps to manage the issue and communicate with you where appropriate.
If you have a complaint or dispute, please contact us through the Contact Us form on the Site.
Please include:
We will aim to respond within a reasonable timeframe.
For questions about these Terms and Conditions, orders, products, returns, or support, please contact us through the Contact Us form on the Site.
These Terms and Conditions are governed by the laws of Tasmania, Australia.
You submit to the non-exclusive jurisdiction of the courts of Tasmania and any courts that may hear appeals from those courts.
